What Is an FBO?

By definition, a fixed-base operator (FBO) is a company that’s permitted to operate at the airport and provide aviation services there. Services such as fueling, hangaring, parking, aircraft charter & maintenance, and similar services. FBOs provide these services for private aircraft and charter companies. If you are a private jet owner, you understand the importance of a trustworthy fixed-base operator. FBO provides all the essential ground services that both you and your crew rely on when flying.

An FBO can provide a wide variety of services that focus on aircraft maintenance. There are also services related to the comfort and well-being of the flight crew and passengers. Here are some of the most common services to be expected from an FBO:

• GPU
• Lavatory service
• Potable water
• Catering arrangements
• Ground transportation
• Hotel bookings

A Good FBO, a Great FBO – What Is the Difference?

Most FBOs offer similar basic-level services that are adequate for basic needs. Many claim to offer excellent customer service, and to a certain extent, most of them do. But what makes a great fixed base service operator that keeps you coming back, time and time again? Different factors can make an FBO a great FBO.

Service That Stands Out

The first and most crucial difference lies in the mindset. A good FBO responds to requests efficiently and gets the job done. A great FBO, however, goes beyond that. It anticipates needs, adapts to unexpected situations, and treats every customer interaction as an opportunity to impress. Whether it’s a passenger, a pilot, or a crew member, a great FBO ensures that everyone feels genuinely cared for. It’s not just about fulfilling expectations—it’s about exceeding them, every time.

Consistency and Trust

What truly defines a great FBO is consistency. It’s not about having one exceptional visit—it’s about knowing that every time you land, you’ll receive the same high level of care and attention. Great FBOs build trust through reliability, professionalism, and a genuine commitment to service. They don’t just handle aircraft—they take care of people.

Jetflite FBO Services

Jetflite launched its FBO operations in 2021 and provides ground handling services to all visiting aircraft at Helsinki-Vantaa Airport and key northern destinations such as Kittilä, Rovaniemi and Ivalo.

At Jetflite FBO, additional services are shaped by the unique needs of each client. Whether it’s arranging connecting helicopter or ground transport, securing cost-effective hotel accommodation through our partners, or managing complex cargo logistics, we’re ready to assist. Our in-house logistics team is equipped to handle all kinds of operations.

Rather than offering a fixed service catalogue, we tailor our support to each situation. If it’s something the crew or passengers need, we’ll do everything possible to make it happen.

As pioneers in sustainable charter aviation, we proudly offer Sustainable Aviation Fuel (SAF) to all Jetflite FBO clients. In partnership with Neste Aviation, we have exclusive access to SAF from our dedicated supply chain.

For flights to smaller regional airports—where limited opening hours and scarce contact details can pose challenges—we provide expert support and supervision services across Finland, ensuring smooth operations even in the most remote locations.